Legal Documents & Policies
Last Revised: September 2026 | WebQuoriva, Calle de los Martires, 36, 28670 El Alamo, Madrid, Spain
Privacy Policy
1.1 Data Controller
The data controller responsible for your personal data is WebQuoriva, registered at Calle de los Martires, 36, 28670 El Alamo, Madrid, Spain. For any privacy-related inquiries, contact us at [email protected].
1.2 Data We Collect
We collect the following categories of personal data when you use our platform or submit a contact form:
- Identity Data: Full name, company name, job title.
- Contact Data: Email address, phone number, physical address.
- Technical Data: IP address, browser type, device information, and pages visited.
- Project Data: Details about your project requirements and business objectives.
1.3 Purpose of Processing
Your personal data is processed for the following purposes:
- Responding to your project inquiries and providing service proposals.
- Delivering the web development and infrastructure services you have commissioned.
- Sending service-related communications and updates.
- Complying with legal and tax obligations under Spanish and EU law.
- Improving our platform and user experience through analytics.
1.4 Legal Basis (GDPR)
We process your data under the following legal bases as defined in Regulation (EU) 2016/679:
- Consent (Art. 6(1)(a)): When you submit a contact form.
- Contract (Art. 6(1)(b)): To perform our contractual obligations.
- Legitimate Interest (Art. 6(1)(f)): To improve our services and ensure platform security.
1.5 Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form data is retained for a maximum of 24 months after the last interaction.
1.6 Your Rights
Under the GDPR, you have the right to:
- Access your personal data (Art. 15).
- Request deletion of your data (Art. 17).
- Restrict processing (Art. 18).
- Data portability (Art. 20).
- Object to processing (Art. 21).
To exercise any of these rights, email us at [email protected].
1.7 Data Transfers
Your data is stored on EU-hosted servers. In the event of any transfer outside the European Economic Area, we ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.
1.8 CCPA Compliance (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. WebQuoriva does not sell personal information. To exercise your CCPA rights, contact [email protected].
Terms of Service
2.1 Acceptance of Terms
By accessing or using the services provided by WebQuoriva, registered at Calle de los Martires, 36, 28670 El Alamo, Madrid, Spain, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
2.2 Scope of Services
WebQuoriva provides web development, backend architecture, API gateway design, cloud infrastructure, and related technical services. All services are delivered according to the specific Statement of Work (SOW) agreed upon between WebQuoriva and the client.
2.3 Project Engagement & Payment
- A deposit of 50% of the quoted project fee is required before work begins.
- The remaining 50% is due upon project completion and client acceptance.
- All invoices are payable within 14 days of issuance.
- Late payments may incur a 2% monthly surcharge.
2.4 Intellectual Property
Upon full payment of all agreed fees, WebQuoriva assigns all worldwide intellectual property rights in the client-specific deliverables (including source code, design files, and documentation) to the client. WebQuoriva retains the right to use general knowledge, techniques, and skills gained during the project for future engagements.
2.5 Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement. This obligation survives termination of the agreement for a period of 3 years.
2.6 Limitation of Liability
WebQuoriva's total liability for any claim arising out of or related to these Terms or the services provided shall not exceed the total fees paid by the client for the specific project giving rise to the claim. In no event shall WebQuoriva be liable for indirect, incidental, or consequential damages.
2.7 Termination
Either party may terminate the engagement with 14 days written notice. Upon termination, the client shall pay for all work completed up to the date of termination. Any outstanding deposits are non-refundable for work already performed.
2.8 Governing Law
These Terms are governed by the laws of Spain and the European Union. Any disputes shall be resolved in the courts of Madrid, Spain.
Refund & Reimbursement Policy
4.1 Refund Eligibility
WebQuoriva, registered at Calle de los Martires, 36, 28670 El Alamo, Madrid, Spain, issues refunds under the following conditions:
- If work has not yet commenced, a full refund of the deposit will be issued within 7 business days.
- If work has partially commenced, a proportional refund will be calculated based on work completed versus work remaining.
- If the project is completed but fails to meet the specifications defined in the SOW, WebQuoriva will either remedy the deficiencies at no additional cost or issue a partial refund at its discretion.
4.2 Non-Refundable Items
- Work already completed and accepted by the client.
- Third-party software licenses or subscriptions purchased on behalf of the client.
- Consultation fees for scoping and discovery sessions already delivered.
4.3 How to Request a Refund
To request a refund, contact us at [email protected] with your project reference number and the reason for your refund request. We will review your request and respond within 5 business days.
4.4 Refund Processing
Approved refunds are processed to the original payment method within 10 business days. You will receive an email confirmation once the refund has been initiated.
4.5 Monthly Retainers
Monthly retainer services (such as Platform Maintenance) can be cancelled with 30 days written notice. No partial month refunds are issued. The retainer remains active until the end of the current billing period.